Student Grievance/Appeal Process Resolution Procedure

Students who have a complaint, grievances or dispute(s) with the school regarding fees, course material, equipment, instructors, academic or other matters affecting their studies must make a written complaint to the Golden Computer Institute administration. The written request should include the following information:
- Student’s full name, Name of Program, and current address
- A statement of the concern including dates, times, instructors, and if applicable, other students involved
- Date of complaint letter and signature of the student
A meeting between the student, member of administration and instructor (if the complaint is directed at an individual instructor) must be scheduled within 5 business days of the receipt of written complaint by Golden Computer Institute.
If the meeting fails to result in a satisfactory resolution, a meeting will be arranged between the student and the school director within 3 business days of the above meeting. After meeting the director, the school would further review the complaint and the student will be notified in writing within fifteen (15) days of meeting with the Director of school as to the school’s official position in regards to the matter.
If the complaint can not be resolved after exhausting the Institution’s grievance procedure, the student may file a complaint with the Bureau for Private Bureau for Private Postsecondary Education by calling ((888) 370-7589) or by completing a complaint form, which can be obtained on the bureau’s internet Web site (www.bppe.ca.gov).